Refund Policy

Last Updated: January 2025

At Smart Mobility and Transport Systems, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on course purchases.

1. General Refund Policy

We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of your purchase date.

2. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 14 days of the original purchase date
• You must have completed less than 30% of the course content
• You must provide a valid reason for the refund request
• The course must not have been purchased during a special promotion with different refund terms
• You must not have previously received a refund for the same course
• You must not have violated our Terms & Conditions

3. Refund Processing Timeline

Stage	Timeframe	Description
Request Submission	Day 0	Submit refund request through our contact form or email
Review Process	1-3 business days	Our team reviews your request and eligibility
Approval Notification	3-5 business days	You receive confirmation of refund approval or denial
Refund Processing	5-10 business days	Refund is processed to your original payment method

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team within 14 days of your purchase
2. Provide your order number and registered email address
3. Clearly state the reason for your refund request
4. Allow 1-3 business days for our team to review your request
5. Await confirmation via email regarding the status of your refund

4.1 Required Information

When requesting a refund, please include:

• Full name associated with the account
• Email address used for purchase
• Order number or transaction ID
• Course name
• Detailed reason for refund request
• Date of purchase

5. Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• Requests made after 14 days from the purchase date
• More than 30% of course content has been accessed or completed
• Certificate of completion has been issued
• Course access has been shared with unauthorized users
• Violation of our Terms & Conditions has occurred
• Technical issues on the user's end (incompatible device, internet connectivity issues)
• Change of mind after completing significant portions of the course
• Failure to complete the course within a reasonable timeframe
• Purchases made during special promotions with "no refund" terms clearly stated
• Bundle purchases where individual courses have been accessed beyond refund eligibility

6. Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion:

• Technical issues on our platform that significantly affected your learning experience
• Course content significantly differs from the description
• Missing or unavailable course materials

Partial refund amounts will be determined on a case-by-case basis and will be proportional to the circumstances.

7. Bundle and Multi-Course Purchases

For bundle or multi-course purchases:

• Refunds may be requested for the entire bundle if eligibility criteria are met for all included courses
• Individual course refunds from a bundle may be considered on a case-by-case basis
• Refund amounts for bundles will be calculated based on individual course prices, not the discounted bundle price
• If one or more courses in a bundle have been completed beyond the eligibility threshold, the entire bundle becomes non-refundable

8. Promotional and Discounted Purchases

Courses purchased during promotional periods or with discount codes:

• Are generally eligible for refunds under the standard policy unless otherwise stated
• May have specific refund terms disclosed at the time of purchase
• Will be refunded at the amount actually paid, not the original price
• Special "flash sale" or "limited time offer" purchases may have modified refund terms clearly communicated at checkout

9. Payment Method and Refund Processing

9.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to your PayPal account
• Bank Transfer: 7-14 business days depending on your bank
• Other Payment Methods: Processing times may vary

9.2 Currency and Exchange Rates

Refunds will be processed in the original currency of purchase. If currency conversion occurred during purchase, the refund amount may differ slightly due to exchange rate fluctuations. We are not responsible for any losses incurred due to currency exchange differences.

9.3 Transaction Fees

Payment processing fees charged by third-party payment processors are non-refundable. In some cases, you may receive a refund minus the transaction fees incurred during the original purchase.

10. Account Closure After Refund

Upon approval of a refund:

• Your access to the refunded course(s) will be immediately revoked
• Any certificates issued will be invalidated
• You will be removed from course-related communications
• Course materials downloaded prior to refund must be deleted
• Your account may remain active for future purchases unless you request closure

11. Technical Issues and Support

Before requesting a refund due to technical issues, we encourage you to:

• Contact our technical support team for assistance
• Verify your device meets the minimum system requirements
• Check your internet connection stability
• Try accessing the course from a different browser or device
• Clear your browser cache and cookies

Our support team is committed to resolving technical issues promptly. Refunds for technical reasons will only be considered if we are unable to resolve the issue within a reasonable timeframe.

12. Disputed Charges and Chargebacks

If you dispute a charge or initiate a chargeback with your payment provider:

• Please contact us first to resolve the issue amicably
• Chargebacks initiated without prior contact may result in account suspension
• We reserve the right to provide evidence of course delivery to your payment provider
• Fraudulent chargeback claims may result in permanent account termination and legal action
• Chargeback fees may be charged to your account

13. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Serious illness or medical emergencies (documentation may be required)
• Bereavement
• Natural disasters
• Other extraordinary situations

Please contact us to discuss your situation. We will review such requests on a case-by-case basis and may offer extensions, course transfers, or alternative solutions instead of or in addition to refunds.

14. Course Updates and Changes

We continuously update our courses to reflect industry developments. If significant changes are made to a course you purchased:

• You will be notified of major updates
• You will receive access to updated materials at no additional cost
• Course updates do not extend the refund eligibility period
• If a course is discontinued, you will maintain access to existing materials or receive a comparable replacement course

15. Subscription and Recurring Payments

For any subscription-based services (if applicable):

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Refunds for subscription fees are provided on a pro-rata basis for the unused portion
• You must cancel at least 24 hours before the next billing date to avoid charges

16. Fraud Prevention

To prevent fraudulent refund requests, we:

• Monitor course access and completion rates
• Track download and content access patterns
• Verify customer identity before processing refunds
• Maintain records of all transactions and communications
• Reserve the right to deny refunds for suspicious activity

17. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. However, any changes will not affect refund requests for purchases made prior to the policy change.

18. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts in Vadodara, India.

19. Customer Satisfaction Commitment

Your satisfaction is our priority. We are committed to:

• Providing high-quality educational content
• Responding to all refund requests promptly and fairly
• Continuously improving our courses based on feedback
• Maintaining transparent communication throughout the refund process
• Treating all customers with respect and professionalism

20. Contact Information

We appreciate your business and are committed to ensuring a positive learning experience. If you have any concerns about your purchase, please don't hesitate to reach out to us before requesting a refund.